Shipping policy

Shipping costs

Deliveries within Germany:

 

We charge shipping costs at a flat rate of 1,40 € per order (except gift vouchers) From an order value of 30,00 € shipping is free of charge.

 

Deliveries abroad:

We are also happy to ship abroad.

 

Austria & Switzerland : flat rate 6,99 €

From an order value of 100,00 € the shipping to Austria & Switzerland is free of charge.

 

rest of the EU: flat rate 14,99 €.

 

USA

shipping costs of € 6.90 per order

From an order value of € 100.00, shipping is free of charge.

 

Canada & Mexico

shipping costs of € 6.90 per order

From an order value of € 100.00 shipping is free of charge.

 

Delivery times

Generally the delivery of the goods takes place within 5-12 working days (depending on the destination country). If our suppliers are very busy, the delivery time can be 13-25 working days.

Since we ship many products directly from the manufacturer with different locations, as well as we also ship worldwide, we decided to bundle this together.

Furthermore, there is also the current Corona situation which still has an impact on shipping and how long it takes to clear customs.

Buyers are responsible for any customs and import fees that may be incurred. White whiskers is not responsible for any delays caused by customs.

However: all items are tracked and are traceable at all times.

Good to know: If multiple products are ordered, they may arrive on different days as we have multiple suppliers. Means for example: Product X arrives in 5 days, Product Y in 8 days - as they are 2 different manufacturers with different locations.

 

Returns
You have the right to return the goods within fourteen days without giving any reason. The return period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of return, you must inform us ( whitewhiskers@web.de ) by means of a short statement ( e-mail or via the contact form ) that you wish to return one or more items. You will then receive all the necessary information for your return. The cost of the return is borne by the buyer.

If the buyer refuses to accept the delivery and/or does not pick it up in time, we will charge a lump sum of 9,90 EUR for the return to the sender and the resulting costs.

For this repayment, we use the same means of payment that you used for the original transaction.